A maintenance contract will generally include access to technical support for fast resolution of common issues and technician call outs for larger faults. This is why it is a good idea to have a maintenance contract on your phone equipment. This can rapidly spiral into disaster, leading to lost productivity and income while you try and find out what has happened. This leads to large periods where it’s quite easy to forget that phones are actually sophisticated pieces of equipment that do occasionally need maintenance.Ī situation that occurs far too often is one in which your phone system fails and you realise that it was originally set up by a technician who has since retired and maintained by an employee who left the organisation several years ago. It’s something you use to do business, not a classic car that you want to spend all your time tinkering with. Ordinarily, your phone system (much like a good data service) is something that you want to set up and then forget about. Sometimes, it’s something a bit more critical, like your phone system. Most of the time it’s something that can be swapped out easily, like a monitor or a desk chair. As a man named Murphy once opined: “Anything that can go wrong, will.” If Murphy owned a business, he’d probably add “…and if it does, it will happen while the IT guy is overseas.”Įven with redundancies in place, equipment will sometimes fail.
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